Plantronics PLT Focus Headset does not pair on BT on my HP EliteBook x360 1030 G4 Notebook PC

[Pilot3886]

I have a Plantronics PLT Focus BT Headset that used to be paired to my HP EliteBook x360 1030 G4 Notebook PC.

HP Support Assistant pushed out a BT update that I installed

After the update, the pairing was gone

When I tried to pair them again, the computer can't find the BT headset.

I rolled back the BT driver, that did not do trick.

The headset works fine with my Samsung S22 Ultra.

I have other BT items working fine with the laptop, but not the Plantronics PLT Focus

Any suggestions? 

Thanks for your help!

[ub6424]

Hello @Pilot3886 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Pilot3886]

OS Name: MS Win 10 Pro

Version: 10.0.19044 Build 19044

System Model HP EliteBook X360 1030 G4

System SKU:  8MT61UT#ABA

Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date HP R94 Ver. 01.20.00, 3/30/2022

[Pilot3886]

[ub6424]

Hello @Pilot3886 

(1) Download and install / update

Intel Management Engine Driver

2205.15.0.2623 Rev.W

401.3 MB

Apr 8, 2022

Download

(2) Reboot

(3) Download and install BIOS Update

HP BIOS and System Firmware (R94)

01.21.01 Rev.A

19.7 MB

Aug 15, 2022

Download

Information:

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(4) Reboot

(5) Let BIOS be installed until it's completely done !

(6) Download and install / update

--->>> Intel Wireless Bluetooth® version 22.160.0 Driver

(7) Reboot Windows

(8) Test your BT connection

(9) Please report your results

[Pilot3886]

Thank you very much for the detailed instructions.  It was a very easy upgrade and install.  

Unfortunately, I did not do the trick.  It still does not see the PLT Focus Headset.  I bought  a Jabra 65 headset and it recognized the laptop immediately, while the PLT Focus does not.  Strange since the PLT has not problem pairing with another HP 360 laptop I have.