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09-14-2022 03:30 PM
I have a Plantronics PLT Focus BT Headset that used to be paired to my HP EliteBook x360 1030 G4 Notebook PC.
HP Support Assistant pushed out a BT update that I installed
After the update, the pairing was gone
When I tried to pair them again, the computer can't find the BT headset.
I rolled back the BT driver, that did not do trick.
The headset works fine with my Samsung S22 Ultra.
I have other BT items working fine with the laptop, but not the Plantronics PLT Focus
Thanks for your help!
09-15-2022 10:38 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Start Windows <device manager>
- Expand <Bluetooth USB>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
09-20-2022 03:03 PM
OS Name: MS Win 10 Pro
Version: 10.0.19044 Build 19044
System Model HP EliteBook X360 1030 G4
System SKU: 8MT61UT#ABA
Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HP R94 Ver. 01.20.00, 3/30/2022
09-20-2022 04:16 PM
(1) Download and install / update
Intel Management Engine Driver
|2126.96.36.19923 Rev.W||401.3 MB||Apr 8, 2022||Download|
(3) Download and install BIOS Update
HP BIOS and System Firmware (R94)
|01.21.01 Rev.A||19.7 MB||Aug 15, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(5) Let BIOS be installed until it's completely done !
(6) Download and install / update
(7) Reboot Windows
(8) Test your BT connection
(9) Please report your results
09-28-2022 05:49 PM
Thank you very much for the detailed instructions. It was a very easy upgrade and install.
Unfortunately, I did not do the trick. It still does not see the PLT Focus Headset. I bought a Jabra 65 headset and it recognized the laptop immediately, while the PLT Focus does not. Strange since the PLT has not problem pairing with another HP 360 laptop I have.
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