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HP Recommended
HP EliteBook x360 1030 G4 Notebook PC
Microsoft Windows 10 (64-bit)

I have a Plantronics PLT Focus BT Headset that used to be paired to my HP EliteBook x360 1030 G4 Notebook PC.

HP Support Assistant pushed out a BT update that I installed

After the update, the pairing was gone

When I tried to pair them again, the computer can't find the BT headset.

I rolled back the BT driver, that did not do trick.

The headset works fine with my Samsung S22 Ultra.

I have other BT items working fine with the laptop, but not the Plantronics PLT Focus

Any suggestions? 

Thanks for your help!

HP Recommended

Hello @Pilot3886 

Sorry to hear that you are having problems ... I would like to help you.


Let me check your current system configuration.


(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:


OS Name


System Model

System SKU ( equals HP product number (p/n) )


BIOS Version/Date


(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot


(3Please report your results

HP Recommended

OS Name: MS Win 10 Pro

Version: 10.0.19044 Build 19044

System Model HP EliteBook X360 1030 G4

System SKU:  8MT61UT#ABA

Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date HP R94 Ver. 01.20.00, 3/30/2022

HP Recommended





HP Recommended

Hello @Pilot3886 


(1) Download and install / update

Intel Management Engine Driver

2205.15.0.2623 Rev.W401.3 MBApr 8, 2022Download


(2) Reboot

(3Download and install BIOS Update

HP BIOS and System Firmware (R94)

01.21.01 Rev.A19.7 MBAug 15, 2022Download



Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.




(5Let BIOS be installed until it's completely done !


(6) Download and install / update

--->>> Intel Wireless Bluetooth® version 22.160.0 Driver


(7) Reboot Windows

(8) Test your BT connection

(9) Please report your results

HP Recommended

Thank you very much for the detailed instructions.  It was a very easy upgrade and install.  


Unfortunately, I did not do the trick.  It still does not see the PLT Focus Headset.  I bought  a Jabra 65 headset and it recognized the laptop immediately, while the PLT Focus does not.  Strange since the PLT has not problem pairing with another HP 360 laptop I have. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.