Please enter a valid serial number , even though i am entering correct serial number (HP 300 dual)

[pramodmun]

I have a HP 300 dual mouse. The bluetooth of the mouse has stopped working.. So i was trying to claim the warranty , but i am unable to do so as I can't register my mouse at all. when i type the SN from the bottom of the mouse i get this message-"Please enter a valid serial number".

What do i do?

[Irfan_06]

Hi @pramodmun,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the Bluetooth mouse and may need replacement.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support