Poss Recall or ???

[Briansgaron]

Yes this is a red HP 15 F272WM and the ever since I got the Wi-Fi like a stuck on and right now it’s frozen I walked out I can’t even get into it is there is a recall on this thing for that white problem or what can I do it for free please advise. Thank you

[Echo_Lake]

@Briansgaron

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Briansgaron]

Yeah unfortunately I did try all that and it did not work I’m still in the silver systems out of this computer I’ve had for probably three or four years so as far as have I ever had to reboot it and say yeah I’m sure I did over over three years I’m sure I have three different HPs but you’re registered on your flight my job yeah I know but my point was I just want to clarify sure if the if you had one of these laptop and the Wi-Fi light blue stain on it we turn from red red red clear indication that something was wrong and you want to bring it back and then will swap out that’s all I will try to follow up with him so thank you

[Echo_Lake · Accepted solution]

@Briansgaron

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Briansgaron]

Thank you so much I really appreciate it I’m leaving the factory reset is the way to go I really really do appreciate the information provided

[Briansgaron]

Thank you very much I greatly appreciate it!

[Echo_Lake]

@Briansgaron

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!