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‎06-09-2022 11:14 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)

Printer is connected to network. Blue light is on. Laptop will not connect to printer.

Category:
1 person had the same question
1 REPLY 1

‎06-12-2022 08:27 AM

HP Recommended

@LSUFAN1965, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is not wirelessly connected to the laptop.

  • Restart the router, the printer, and the PC
  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • You may tap the wireless icon on the printer screen to check the wireless details.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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