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07-07-2022 09:55 AM
I need to connect my printer to a new Wi-Fi network. I initially was able to connect the printer to the network, but when I went to print it would say driver unavailable. I removed the printer from devices and now am unable to reconnect.
07-11-2022 11:56 AM - edited 07-11-2022 11:56 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are unable to connect the printer to the network and are receiving a driver unavailable error.
Try the below suggestions-
Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)
Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.
Place the printer near the Wi-Fi router.
Put the printer in WPS connection mode.
Most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.
HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.
Within two minutes, press and hold the WPS button on the router until the connection process begins.
Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.
You may also refer to - No Connection after Router or Wi-Fi Settings Change
Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Restart your computer.
- Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
- Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
- Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
- Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
- Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
- Now restart your computer again.
- Open the Run window again, type “services.msc” and press ok to get services window.
- Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
- Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
- Repeat the same exercise on “Function Discovery Resource Publication” as well
- Windows image acquisition stop and restart the service
Install all the available Windows updates
If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.
If you are accessing Windows 10, then these steps are for you.
- Hit the Start menu and write an update. After that, click on the “Check for updates” option.
- Tap on the “Check for updates” option.
- After clicking on that option, Windows will install the updates automatically.
- When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.
Reinstall the drivers from the Software and drivers page
If the error persists, Try installing the printer with windows built-in driver
Hope this helps! Keep me posted.
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