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HP Recommended
HP Laserjet P3015
Microsoft Windows 11

I recently started using a chrome book instead of my old desktop computer. I went to hook up my HP Laserjet P3015 printer  to my chrome  book with a USB cord and it won't let me print.I keep getting the message that it there is an error and I need to check my configuration on my printer or add the printer to devices on my chrome book. However, it won't let me add the printer no matter how many times I put it in manually. What am I doing wrong? I need to be able to print daily for work. What do I need to do? It pops up on the right hand corner of my chrome book whenever I plug in the USB cord from the printer but it just won't let me print. Help please!! 

1 REPLY 1
HP Recommended

@TinaC3 

 

Welcome to the HP English Community --

 

I can provide the information to check whether / how to use a printer with your Chromebook.

 

Will it work with your Laser Printer and USB? 

Unknown - Chrome OS is a completely different animal from Windows.

It's possible the printer cannot communicate with the Operating System.

 

Take a look...

 

 HP printer setup (Chromebook) 

Read document content, including the FAQ

For example, read section:  Is my printer compatible with Chrome in-OS printing?

 

And / or

 ChromeOS - Set up your printer

Calls

 Find compatible Chromebook printers

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP LaserJet Enterprise P3015 Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.