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- Printer won't print from my chrome book

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10-10-2024 08:58 PM
I recently started using a chrome book instead of my old desktop computer. I went to hook up my HP Laserjet P3015 printer to my chrome book with a USB cord and it won't let me print.I keep getting the message that it there is an error and I need to check my configuration on my printer or add the printer to devices on my chrome book. However, it won't let me add the printer no matter how many times I put it in manually. What am I doing wrong? I need to be able to print daily for work. What do I need to do? It pops up on the right hand corner of my chrome book whenever I plug in the USB cord from the printer but it just won't let me print. Help please!!
10-11-2024 10:49 AM
Welcome to the HP English Community --
I can provide the information to check whether / how to use a printer with your Chromebook.
Will it work with your Laser Printer and USB?
Unknown - Chrome OS is a completely different animal from Windows.
It's possible the printer cannot communicate with the Operating System.
Take a look...
Read document content, including the FAQ
For example, read section: Is my printer compatible with Chrome in-OS printing?
And / or
ChromeOS - Set up your printer
Calls
Find compatible Chromebook printers
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP LaserJet Enterprise P3015 Printer series
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