Printing from iPad Air

[Happy20]

 We have a different network than I am normally attached to at our home and I cannot get my iPhone nor my iPad air to find my printer. I even down loaded the app e-print and that does not 

[Rainbow23]

@Happy20, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to detect your printer from your iPhone or iPad.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2c5Hqm3

Also, you may check the link: http://hp.care/2dg5Mt5

Let me know how that works.
 

I hope you have a good day ahead.

[Happy20]

It's still not finding my printer and I know my printer is good for wireless. 

[Rainbow23]

@Happy20, thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Please follow the link to Install the HP AiO Printer Remote app: Using the HP AiO Printer Remote App (Android & Apple)

Let me know if this works.

I hope you have a good day ahead.

[Happy20]

After rebooting the modem and then even having to setup the printer connection again, it finally recognized my devices through ePrint app.

Thank you 😊 for your help!! I'm still confused though, why this same printer I used it at our other home (but different Internet Provider) my phone and iPad recognized printer with no hoops? 🤔

[Rainbow23 · Accepted solution]

@Happy20, you are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.

[Happy20]

Thank you!