Problem with the F12 Key

[John_PT]

Good afternoon

I have an Hp Envy 15 j170np and I have been having problems with the F12 key (function to activate or deactivate the internet) has a small hole and a logo with an antenna.

When I am using the internet via wi-fi the dot (small hole) appears as white but when I am using the cable internet it should appear orange. So it was easier for the user to know which method was used (wi-fi or cable) but it doesn't.
Nor does orange appear when I simply want to disconnect from the internet.

At the time of purchase of this model this problem did not happen.

Can anyone help?

Thanks

[KrazyToad]

@John_PT

Welcome to HP Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[John_PT]

Hello
Thanks for the suggestions that I followed to the letter.
I used the Support Assistant that did not detect any updates.
Finally, I used the other option (Windows Update) that had pending transfers (downloaded and installed) but none was related to what I came here to report.

I look forward to feedback.

Thanks

[KrazyToad]

@John_PT

Let's try reinstalling the Wireless driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for Wireless driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Wireless driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
 

If the issue persists try creating a New User Account and check if the issue persists on the New Account

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[John_PT]

@KrazyToad

I followed the steps and the first time it was resolved.
If you disconnect and reconnect or restart, I click the F12 key and the problem returns.

[KrazyToad]

@John_PT

At this point I suggest you perform a Reset and let me know how it goes

Link: https://support.hp.com/in-en/document/c04742289

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[abcddoing]

thanks for sharing this information

it's very helpful

Thanks 

[KrazyToad]

@abcddoing

Keep us posted if you need further assistance

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.