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‎10-30-2015 03:47 PM

HP Recommended
Product: Ralink RT3592 802.11a/b/g/n
Operating System: Microsoft Windows 7 (64-bit)

I have an HP Probook 4530s with a Ralink RT3592 802.11a/b/g/n 2x2 WiFi Adapter and I am trying to connect to my 5G wifi but my laptop cannot see it. It can only see the 2G version. From my web searches, I understand that it can use 5G, and my router is broadcasting 5G because my phone is using it, so I can't work out what I am missing. Can anyone help?

 

Best, Minoli

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2015 04:19 PM - edited ‎10-30-2015 04:24 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try the latest driver directly from Mediatek (Ralink).

 

PCI/ mPCI / CB(RT2860/ RT2760/RT2790/ RT309X/ RT35X2/ RT539X/ RT3290/ MT7630)
6/30/2015Win7 32/64 Win8 32/64 Win8.1 32/64WindowsWin7:5.0.55.0 Win8:5.0.55.0 Win8.1:5.0.55.0

 

I had the same issue with the USB dual band Ralink wireless adapter.

 

It only showed the 2.4 GHz band, and I knew for a fact that it was a dual band card.

 

My initial conclusion was that the adapter was defective and only the 2.4 GHz radio was working.

 

I searched the internet regarding the model adapter, and found that someone suggested installing the latest Ralink driver for it which indeed brought the 5.0 Ghz band to life.

 

Not saying this is absolutely going to work for you, but you have nothing to lose by giving it a try.

View solution in original post

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5 REPLIES 5

‎10-30-2015 04:19 PM - edited ‎10-30-2015 04:24 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try the latest driver directly from Mediatek (Ralink).

 

PCI/ mPCI / CB(RT2860/ RT2760/RT2790/ RT309X/ RT35X2/ RT539X/ RT3290/ MT7630)
6/30/2015Win7 32/64 Win8 32/64 Win8.1 32/64WindowsWin7:5.0.55.0 Win8:5.0.55.0 Win8.1:5.0.55.0

 

I had the same issue with the USB dual band Ralink wireless adapter.

 

It only showed the 2.4 GHz band, and I knew for a fact that it was a dual band card.

 

My initial conclusion was that the adapter was defective and only the 2.4 GHz radio was working.

 

I searched the internet regarding the model adapter, and found that someone suggested installing the latest Ralink driver for it which indeed brought the 5.0 Ghz band to life.

 

Not saying this is absolutely going to work for you, but you have nothing to lose by giving it a try.

Was this reply helpful? Yes No

‎10-30-2015 05:24 PM

HP Recommended

Paul, you are a superstar! It worked like a dream. 5G just came to life.

 

Funny how when I ran the driver update earlier, it said I had the latest and most up to date driver. Now I know not to trust the auto-driver update.

 

Thanks a million for your help.

 

Best,

 

Minoli

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‎10-30-2015 06:10 PM

HP Recommended

You're very welcome.

 

Glad the driver update worked for you too!

 

Best Regards,

 

Paul

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‎07-08-2016 09:05 AM

HP Recommended

I wish this had worked for me. I have the same laptop and the same wifi card, which up till about 2 weeks ago was able to see 5G networks. Now it only sees 2G wifi for some reason. I tried this driver, which installed fine, but no 5G. Very frustrating. 

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‎09-16-2016 11:48 PM

HP Recommended

Exact same issue for me. I was able to see 5G networks previously, but not any more. This driver did not fix the issue.

 

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