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‎04-06-2020 10:25 AM

HP Recommended
Product: HP LAPTOP DSTG9BGK
Operating System: Microsoft Windows 10 (64-bit)

the driver version is: Produttore: Realtek Semiconductor Corp.
Descrizione: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Versione driver: 2024.0.4.108
Indirizzo fisico (MAC): 74-DF-BF-EA-49-49

The wi-fi connection with updated Windows 10 version 1909 is unstable

1 person had the same question
1 REPLY 1

‎04-11-2020 01:34 PM

HP Recommended

@GabriellaM

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps:

  • On your, Key Board press Windows key + X 
  • Press M to open Device Manager 
  • Right-click on the current Network adapter driver
  • Click Properties 
  • Click on the Driver tab 
  • Click on Rollback driver if the option is available.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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