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HP Recommended
HP LAPTOP DSTG9BGK
Microsoft Windows 10 (64-bit)

the driver version is: Produttore: Realtek Semiconductor Corp.
Descrizione: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Versione driver: 2024.0.4.108
Indirizzo fisico (MAC): 74-DF-BF-EA-49-49

The wi-fi connection with updated Windows 10 version 1909 is unstable

1 REPLY 1
HP Recommended

@GabriellaM

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps:

  • On your, Key Board press Windows key + X 
  • Press M to open Device Manager 
  • Right-click on the current Network adapter driver
  • Click Properties 
  • Click on the Driver tab 
  • Click on Rollback driver if the option is available.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.