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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Problems with connecting to Home Servers

Create an account on the HP Community to personalize your profile and ask a question
03-29-2019 12:29 PM
Two days I bought my new HP Envy 13. Setting up was straightforward and all worked as expected, except for one, important aspect. It will not see my home servers. I spent some time footling with settings that might have had an effect - but didn't. Last night the servers became visible and I logged into them successfully. This morning they had again disappeared. I contacted HP support who, despite being helpful and pleasant to deal with, were not able to resolve the issue and recommended returning the laptop to the retailer. I did this afternoon and obtained a replacement. I set this up but the problem recurred. In both cases the laptops have been updated (to, inter alia, Windows 10 1809).
I also have a Dell laptop connected to the same network which does not suffer from this problem. Attached are screen shots of both screen showing the Network state. The Dell has a Computer category; the HP does not.
Connections to these servers is critical to me.
I am at a loss as to what might be wrong - can anyone help?
I will be returning the second laptop tomorrow. i would really like the HP to work but I can see little point in getting yet another so any one who can solve this will earn by gratitude and perhaps that of the retailer, John Lewis too.
thanks