Problems with my HP DeskJet 3760

[FISH2DISH]

Hi. I currently own a HP DeskJet 3760 printer which I’ve come across some problems. 

Scenario is this:

I became a HP InstantInk costumer and received 2 new cartridges. Installed them and worked fine. 

My Wi-Fi disconnected and now my printer does not recognise the cartridges as they’re linked to HP InstantInk. The “my services” icon flashes amber with the cartridges in yet without it’s a static white colour. 

I fail to see how it’s fair that I must now purchase more ink cartridges so my printer works? 

I cannot re-roll my printer for Instant Ink as I cannot print out or gain access to the specific code required.

Please help asap!

Gary

[Jay_G24]

Hi @FISH2DISH,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print using an instant ink cartridge 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.