Problems with wi-fi connection.

[wojzgo]

Hi. I just bought new HP pavilion 15 notebook. Since I have started using it I have recurrence problem with losing wi-fi connection.  In spite of the information that the wi-fi connection works fine (the wi-fi mark in the left down corner of the screen shows that I'm connected to the internet) it doesn't work and websites aren't loading up.  I've read that some users have similar problem. After running up the automatic diagnostic tool it restarts the wifi card and the connection is often restored. After that the information is shown that the problem is with my router.  Sometimes after few minutes of waiting the connection is back by itself without doing antything. From time to time I have a feeling that connection is slower than it should be.  Other devices connected to my router don't have the problem above.  I would be greatfull for any advices.  Sorry for mistakes I'm not a nat speaker. 

[KrazyToad]

@wojzgo

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[wojzgo]

I have downloaded all drivers and updates avaible. What i have noticed problem appears while I'am working on a battery and AC-adapter (external power supply is off). Up to this moment i didn't observed losing connection when laptop is on the external power supply.  What is surpising even turning notebook into the max efficiency option(the shorter time of battery) doesn't help - but problem seems to occur less frequently. I tested my laptop connected to other wi-fi router - and the mentioned problem also appeared. 

[KrazyToad]

@wojzgo

At this point I suggest you perform a Reset and let me know if that helps

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

[wojzgo]

Do you mean the hard reset of the notebook by pressing turn on button for 15 sec? The instruction you have sent doesn't open.  I did some research on the forum about my wi-fi card: Realtec 8822BE.  There are some threads in the HP community about problems with this particular card - like: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8822be-network-card-drops-out..., https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/WIFI-problem-ping-latency-is-high-Rea.... Can you relate to this fact? Is there any chance for some kind of new drivers solving this issue? By the way right now before reset I'm trying less "invasive" methods like turning off the bluetooth - there are some advices which says that there might be interfence between wi-fi and BT as they are using the same 2,4 Ghz chennel. Before that I changed powering of the wi-fi card on max performance while working on the battery - it didn't help. If turning the bluetooth off doesn't help I will perform reset as you adviced and let you know about the result.  

[wojzgo]

Today link you have sent works perfectly. 

[KrazyToad]

@wojzgo

Does the issue persists after the Reset?

Keep me posted

[wojzgo]

Unfortunately reset did not help. 

[KrazyToad]

@wojzgo

Thanks for the update. I suggest you follow the instructions in Steps 7 & Step 9 from this Link: https://support.hp.com/in-en/document/c04649175 and let me know how it goes. If the issue persists please contact your ISP to help you change the Channel Settings on the Router.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue