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Promised refund not given

HP Recommended
Not sure
Microsoft Windows 10 (64-bit)

So I returned my HP desktop because of a misadvisement of an HP representative (and more reasons) and I was promised, told, and emailed that my return was not only accepted but also that the restocking fee was REMOVED from the return request (i.e. I DON'T have to pay it) as a "one time exception." However, when I got my refund from HP, they only partially refunded me; they charged me the restocking fee. I'm pretty sure this is fraud and I've tried contacting HP, waiting on the phone for hours, to see what happened and why and not one person has answered. All the general email can do is say that they can't do anything about it and I need to call, but obviously calling doesn't work because no one picks up. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Gregnothappy


Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here:


Thank you for visiting the HP Support Community.



Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 



I am an HP Employee

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