- RALink Rt3290 keeps dropping

[Redmac001]

Lately my wireless connection is intermittent. I tried updating the driver for the RT3290 - first time it worked - a week later it starts dropping the wireless again - now it will connect to the modem but states no internet. Other devices connect no problem. I get internet when I use the ethernet cable.

I'm thinking I need to replace the RT3290 adapter.....

There is also a hot spot on the underside of the notebook.

Any suggestions as to a good replacement?

Thanks in advance.

[DavidSMP]

Hi @Redmac001,

Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. I understand that you need information to upgrade your Wi-Fi card. It will be a delight to assist you. 🙂

I understand that you’ve updated the wifi drivers and despite that the wifi keeps dropping connectivity.

A commendable job was done by diagnosing the issue before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy d customers like you. 🙂 Kudos to you for that. 🙂 We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you. 🙂

Please try these steps to check if it fixes the issue.

• Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, uncheck the box that says “Allow this device to wake the computer”
• Repeat these steps for the Bluetooth adapter also.

• Open windows Control Panel, open Power Options and next to your currently selected power plan, click Change plan setting.  In the following window, click Change advanced power settings.  In the next window, open up 'Wireless Adapter Settings' and then open up 'Power Saving Mode'.  Next to On battery: click the current setting and a drop-down box will appear - select 'Maximum Performance'.  Do the same for Plugged in.  Then click Apply and Ok to save these settings.

• Please update the bios and chipset drivers from http://hp.com/drivers

Please check visit these links for further assistance:

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...

Link 2: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c0464917...

Please visit the user manual link: http://h10032.www1.hp.com/ctg/Manual/c04069163 to find compatible wifi adapters for your computer. Please go to page 28 for this information.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Redmac001]

Thanks for the info - I will change those settings - I did try to update the BIOS & Chipset drivers but it provides option only for Windows 8 or 8.1 - I have upgraded to Windows 10 - I neglected to mention that it my first post!

[DavidSMP · Accepted solution]

Hi @Redmac001,

I thank you for your super quick reply. Awesome job trying to check for bios and chipset updates. It is an absolute privilege to work with you. Please change the settings and check. I hope the issue gets resolved and the computer works great and stays healthy for a long time. 🙂

Trust me I have tried all I can to help by keeping your best interests in mind. 🙂

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Redmac001]

So I purchased a new dual band network adapter

Intel(R) Dual Band Wireless-AC 7260

Took me 5 mins to replace, download updated drivers and voila - all fixed!

[DavidSMP]

Hi @Redmac001,

I am awfully happy to hear that the issue has been fixed.:) It has been an absolute privilege to work with such technically competent customers like you.:) I hope the unit works great and stays healthy for a long time. 

Trust me I've done all I can to assist you by keeping your best interest in mind. 🙂 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and do have a gorgeous week ahead. 🙂