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MatiasNL
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RTL8822BE crash modem and no bluetooth in linux

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HP 15-dw0052wm
Linux

Hi guys, I recently bought a laptop that had Windows 10 home edition, but when I installed Archlinux, I noticed that the bluetooth adapter is missing with the default driver "rtw_pci", and when I connect the WiFi network and start to download something, the modem crash and the network disappear from any device connected to it (2GHz and 5GHz).

Im using the "5.5.8-arch1-1" kernel. Does anyone have this network card working properly on linux? Is there a newer driver to solve this problem?

 

I don't know if this was happening on Windows 10, because I haven't tested it.

Thanks in advance!

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Lil_Boy_Blue
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Message 2 of 4
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Hi

For Ubuntu maybe, Arch maybe not (but some may well be relevant).

 

Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to
https://ubuntuforums.org/showthread.php?t=2082305&p=12350385&viewfull=1#post12350385 using another device and follow the instructions there on how to the run wireless script without an internet connection.

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MatiasNL
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Thanks for your help,

As you told me, I've updated my system, but there are not change, the network reboot the modem on the first connection and the bluetooth adapter is still missing.

 

here goes the link

https://pastebin.com/zM6yAQdx

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Lil_Boy_Blue
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Hi

The best solution would be Linux forums.

 

My only thought is the rfkill command.

 

 

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