cancel
Showing results for 
Search instead for 
Did you mean: 
Indosan
New member
2 1 0 0
Message 1 of 4
477
Flag Post

RaLink RT3290 802.11 bgn wifi adapter doesnt work after Windows 10 incessant updates !

HP Recommended
HP Envy Sleekbook 4 Notebook (4-1104 TX)
Microsoft Windows 10 (64-bit)

Upgraded my HP Envy Sleekbook 4 Notebook (HP envy 4-1104TX) PC with Windows 10 Home (64-bit). Windows updates are causing the wifi networks to disappear. I tried rolling back the updates. After this it works, but then after a few days of more updates, the wifi goes MIA again.

It seems RT3290 does not have any windows 10 compatible drivers.

Can someone from HP help?

Driver version is 5.0.57.1 dated 18-05-2015.

 

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 4
Flag Post
HP Recommended

@Indosan, Welcome to HP Support Community!

 

Follow the steps below to isolate and resolve the issue-

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Indosan
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Tej,

 

I tried all that, but it still didnt work.

Finally, i proceeded with a clean install once again and it started working.

I have disabled all windows updates as they are creating havoc with my wifi and i'm spending hours trying to get it back !

Another issue happened and my audio went kaput after the clean install.

I selected the available driver for the IDT and it too started working.

But, sadly my beats audio GUI isnt available in Windows 10. Dont know how to get it back.

I tried sp63555.exe and also sp71717.exe, but for both, im getting an error message "The hardware detected is not supported by this IDT software package. The installation will be aborted".

Need help !

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 4 of 4
Flag Post
HP Recommended

@Indosan

 

As the PC was shipped with Windows 8, HP may not provide driver support for your product with the Windows 10 operating system. 

 

Thanks for understanding!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation