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‎09-29-2024 04:38 AM - edited ‎09-29-2024 04:45 AM

HP Recommended
Product: HP 350 G1 Notebook PC

Hi everyone. I have HP 350 G1 with Ralink RT3290 wifi + bt card. I tried everything that i could, but i couldnt get bluetooth to work.

 

1. Tried Windows 10 Pro with many drivers. -no result

 

2. Tried Windows 8.1 Pro HP OEM with many drivers. -no result

 

3. Tried Stock Windows 8.1 Pro. -no result.

 

4.Tried services.msc. Enabled "Bluetooth support service"

 

5. BIOS is up to date. BIOS Version/Date Insyde F.16, 04.08.2016

 

6. Tried 20+ drivers.

 

-Bluetooth is enabled in BIOS

-All drivers are up to date.

-Windows is up to date.

 

Wifi works fine and fast. But bluetooth not working (not available)

 

Driver is installed. There is no errors in device manager. But in settings there is no bluetooth option. (Win 8.1)

 

And sorry for my English.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2024 11:56 AM

HP Recommended

Well, that is good news.

 

I installed this card in mine, and it works great but you would need to install W10.

 

Amazon.com: WiFi 6E Half Mini PCI-E WiFi Network Card 802.11AX AC MPE-AXE3000H 2.4GHz 5GHz 6GHz 5400...

 

I'm just worried that there is something wrong, but maybe it is just that lousy outdated Ralink card.

 

If you want a card that will work with W8.1, then this one would work fine:

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo   HP part number 724935-001

 

Worst case scenario is the BT still doesn't work but at least you would have dual band Wi-Fi.

 

 

View solution in original post

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22 REPLIES 22

‎09-29-2024 06:00 AM

HP Recommended

This is the Realtek bluetooth driver 

Bluetooth: Released on Nov 28, 2023

https://ftp.hp.com/pub/softpaq/sp150001-150500/sp150375.exe

 

Please confirm you have an Intel CPU.

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‎09-29-2024 08:12 AM

HP Recommended

Hi, @Kenan862 

 

Do you know if the notebook ever had W7 installed?

 

I once bought a 350 G1 new and it came with W8.1 Pro with downgrade rights to W7 Pro.

 

There is a utility in W7 called the HP connection manager which when you upgrade to W10 and the Bluetooth is turned off in W7, it remains off during the upgrade to W10.

 

The problem is the connection manager software is not supported in W8 and newer.

 

Try these two things:

 

1.  Go into the BIOS disable the Bluetooth, save the setting.

 

Restart the PC, go into the BIOS, enable the Bluetooth and save the setting.

 

See if the Bluetooth shows up.

 

2. If not, make a bootable USB Ubuntu desktop installer.

 

Download link:

 

Get Ubuntu | Download | Ubuntu

 

Tutorial for making a bootable Ubuntu installer:

 

Create a bootable USB stick with Rufus on Windows | Ubuntu

 

Boot from the Ubuntu installer.

 

Select the option to 'Try Ubuntu without installing.'

 

See if you can turn on the Bluetooth in Ubuntu.

 

If you can, turn on the BT, exit out of the Ubuntu installer, remove the flash drive, restart the PC and you should now have Bluetooth in Wndows.

 

Note that in W10 the Ralink Bluetooth probably will not work.

 

 

 

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‎09-29-2024 10:14 AM

HP Recommended

Hello thank you, I will try the second option. The first option i already tested and not worked. And yes when i bought this laptop back in 2014, it had Windows 7. Also i couple times reinstalled windows 7. I think it had HP Connection Manager.

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‎09-29-2024 10:16 AM

HP Recommended

You're very welcome.

 

With the BT enabled in the BIOS, the Ubuntu trick should work just fine, unless the BT radio on the wifi card died for some reason.

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‎09-29-2024 11:14 AM

HP Recommended

Okay. I made a bootable Ubuntu usb drive. When i booted from usb and launched ubuntu, the airplane mode is on. It is impossible to disable it. Also bluetooth isn't available. I tried Ubuntu 20.04.6 LTS

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‎09-29-2024 11:19 AM

HP Recommended

Unfortunately, I don't know what the problem is, because Ubuntu should have worked to enable it if there was nothing wrong with the Ralink Bluetooth adapter.

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‎09-29-2024 11:20 AM

HP Recommended

What about airplane mode? What do you think?

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‎09-29-2024 11:24 AM

HP Recommended

Did you install the wireless button driver?

 

HP 350 G1 Notebook PC Software and Driver Details

 

That controls the Airplane mode.

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‎09-29-2024 11:25 AM

HP Recommended

Yes

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