Ralink RT5390R 802.11bgn Wi-Fi adapter is experiencing driver- or hardware- related problems

[jessica7385]

I am experiencing the following error message: "Ralink RT5390R 802.11bgn Wi-Fi adapter is experiencing driver- or hardware- related problems".

Another poster on this site had the same issue and it was resolved (for a short time, anyway) using the following suggestion:

There is a W10 driver you can try for that model wlan card.

5.0.57.0 Rev.A (18 Jun 2015)

Microsoft Windows 10 (64-bit)

DEVICES SUPPORTED:
802.11n Wireless PCI Express Card LAN Adapter
Mediatek MT7630E 802.11bgn Wi-Fi Adapter
Ralink RT3090 802.11b/g/n WiFi Adapter
Ralink RT3290 802.11b/g/n Wi-Fi Adapter
Ralink RT3592 802.11a/b/g/n WiFi Adapter
Ralink RT5390 802.11b/g/n WiFi Adapter
Ralink RT5390R 802.11b/g/n WiFi Adapter

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

Unfortunately, this didn't work for me.  Does anyone have another suggestion?

Thanks!

[The_Fossette]

Hi @jessica7385,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues with the wireless driver.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

You can download the network driver from the below link.

http://hp.care/2nikIQ9

If the issue persists, follow the below steps and check if it helps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[jessica7385]

Thanks for the reply!

• When was the last time the computer was working fine? It's been 3 days.
• Have you made any software or hardware changes on the computer? No.
• Have you performed any troubleshooting steps before posting? Yes.
  • I installed a new driver, as suggested in another post almost a year ago for another user. ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe
  • I made sure Windows and everything HP-related is up-to-date.

Unfortunately, none of your suggestions worked either.  The wi-fi light is still amber-colored and I still get the 'Ralink RT5390R 802.11bgn Wi-Fi adapter is experiencing driver- or hardware- related problems' message when I troubleshoot.

I checked the HP software and Driver Downloads page, but for my computer,  an HP Pavilion g7-1255dx Notebook PC, there is not a Windows 10 (64-bit) option.  The link above is supposedly a W10 driver for my wi-fi adapter, but it didn't solve the issue.

Any other ideas, or should I just assume that I need to purchase a new computer?

[The_Fossette]

Hi @jessica7385,

Please download and install the driver from the below link and check if it resolves the issue.

http://hp.care/2kg8KGg

Let me know how it goes.

[jessica7385]

No, it didn't work.  Still amber-colored light and 'Ralink RT5390R 802.11bgn Wi-Fi adapter is experiencing driver- or hardware- related problems' when I run the troubleshooter.

[The_Fossette]

Hi @jessica7385,

I recommend you run a test on the wireless card and check.

Please follow the steps in the below article to run the test on the wireless card.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

[jessica7385]

I don't have the options listed here https://support.hp.com/in-en/document/c03467259 

I installed the latest version of the HP PC Hardware Diagnostics and here's what I get when following the instructions:

I ran all of the tests I could from this menu, but I saw nothing regarding 'wireless'.  I did find a 'short test' and an 'extended test' for the hard drive and ran those as well.  I didn't get any errors.

[The_Fossette]

Hi @jessica7385,

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!