Ralink bluetooth not working.

[Notabene]

Thank you.  I have ordered the card, will arrive in a few weeks.  I've downloaded the file.  I assume I just run each of the two .exe files.  Will I need to remove the existing drivers?, or remove devices? first or these executable will replace  the old drivers?

[Paul_Tikkanen]

You're very welcome.

Before you install the Intel card, yes, I recommend that you go to the device manager, click to expand the Network adapters device manager category, right click on the Ralink card, select uninstall and check the uninstall driver box.

You can also do that to the Ralink Bluetooth device, even if it is only showing up as a hidden device.

Right click on it select Uninstall and check the uninstall driver box.

Shut down, unplug the PC, remove the Ralink card, install the Intel card, connect both of the antenna wires to the Intel card  and W10 will automatically install the Wi-Fi drivers for the Intel card, but not the Bluetooth drivers.

So, you can run the Intel BT exe file you unzipped and install the Intel BT after you installed the card.

The Wi-Fi driver you downloaded from Skydrive is the last Wi-Fi driver Intel released for that card, if you want to update the driver to that version.

[Notabene]

My choice in Device Manager that I see is Uninstall Device - the "uninstall driver box" shows up at the next step?.  

[Paul_Tikkanen]

Yes, a box should show up to check an uninstall driver box. 

If no option appears to do that, don't worry about it. 

[Notabene]

Thanks again,

I will let you know in a few weeks if it all worked.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

[Notabene]

It worked - both the Network adaptor and Bluetooth are working.  Thank you very much

Device Manager shows an unknown device - I guess this might be the bluetooth before the BT driver exe found the actual device.

It might also the be old network adaptor - I forgot to click the uninstall drivers when uninstalling the device.  

I presume it should be safe to uninstall this uninstall device?

[Paul_Tikkanen]

You're very welcome.

Please post the hardware ID for the unknown device so I can figure out what it is before you try and uninstall it.

It may be a totally different device that needs a driver.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[Notabene]

The Hardware ID in device manager lists the following

ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0

I hope this helps

[Paul_Tikkanen]

Hi:

You do not want to delete that device.

This should be the driver you need for it:

Intel Smart Connect Technology Driver

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe