Ralink rt5390 melted my Pavillion G6 and started a small fire

[O-U-8-1-2]

I’ve had this computer for many years and it’s always served me well but recently… About a week ago I smelled smelled like an electrical short.By the time I have figured out it was my laptop which was sitting on some magazines it had already start to burn the cover of the magazine… If I wouldn’t have been at home? This could’ve burnt my entire house down! I know the laptop soul but this is a safety issue! What are you going to do about this? After this situation the laptop no longer has Bluetooth or Wi-Fi.

[KrazyToad]

@O-U-8-1-2

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[O-U-8-1-2]

I received your email but it really didn’t say anything. Am I missing something?

[KrazyToad]

Please send the requested information in the private message

Thank you

[O-U-8-1-2]

How do I send a private message?

[O-U-8-1-2]

Also KT, I am currently working on this for my friend. It’s not my computer but all the issues that I’ll speaker wereRelated to his personal experience… The guy has six children and this thing could’ve burnt his house down! Why haven’t you guys done a recall? It’s all over the Internet about RALINK RT-5390 chips overheating and melting the case… Unfortunately she left a laptop on some newspaper and magazines and actually cut paper on fire and started burning it… He smelt it smoldering.Thank God he was home! Otherwise? This laptop could’ve burnt his house completely down!

[O-U-8-1-2]

First Name: Mark

Last name: Denson

Country: USA

Case Number: I don’t have one

Email address:  [Personal Information Removed]

Telephone Number:  509-492-1533

HP Model number: Pavilion g6

HP Product Number: C7N6UA#ABA

Product Serial Number: [Personal Information Removed]

Operating System: Win 10 Pro 64 bit

Description of the issue: WIFI RALINK RT-5390 burnt up, melted the bottom of laptop caseAnd was unfortunately sitting

[O-U-8-1-2]

Hot mailI is the last part of my email address and you can go ahead and delete or sensor my information

[KrazyToad]

Thank you for the details

I have escalated your case and a case manager will reach out to you