HP orbit pairing problems

[LadyBug70]

I uninstalled HP Orbit from both my Android phone and my Win 10 PC. I have reinstalled it on both devices.i

- I reinstalled on my phone from the Google Play Store.

- I reinstalled on my PC using the instructions in the last entry on the following page: https://support.hp.com/lamerica_nsc_carib-en/product/hp-24-g200-all-in-one-desktop-pc-series/1382354...

However, each time I try to get the necessary code from the version on my computer, Orbit times out on my computer and tells me that I do not have HP Support Assistant installed. Even though I do have HP Support Assistant installed, I have reinstalled it several times and I continue to get the same message. 

Your assistance would be greatly appreciated. 

Thank you,

Jennifer

[sandytechy20]

@LadyBug70

Welcome to HP support community.

Provide the notebook model number or the product details for more assistance.

Cheers.

[LadyBug70]

I went ahead and contacted tech support. Since there were problems with several other programs too, they reinstalled my Windows. 

Thanks!

[sandytechy20 · Accepted solution]

@LadyBug70

Good to know that issue is resolved.

Feel free to contact us in the future if you need nay assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.