• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Will this new card work on with Windows 8.1? I have an HP Envy with this same wireless driver and a new dual-band AC router. My connection drops after 15-20 minutes every time I try to use it. The only thing I can do is shut down and reboot so it will establish a connection again, until it drops again. So frustrated!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Yes, you can install this AC wifi card in your HP ENVY TouchSmart m7-j020dx Notebook PC:

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0                  HP Part # 710661-001

 

Do your search by the HP part number, not the model of the card.  Should be readily obtainable on eBay or Amazon.

 

Here are the links to the W8.1 wifi and bluetooth drivers for that model wifi card.

 

This package provides the drivers to support the Intel 7260/3160 Wireless LAN adapter in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70883.exe

 

This package contains the driver installation package for the Intel Bluetooth in the supported notebook models running a supported operating systems.

 

NOTE: In order for this package to install correctly, the previous package must be removed before running this driver update.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71224.exe

View solution in original post

10 REPLIES 10
HP Recommended

Hi:

 

I would need to know the full model number or product number of your notebook in order to let you know what replacement wifi adapters you could install.

 

The product number can be normally found on the same label as the serial number.

 

In the meantime, did you try the latest W8.1 driver directly from Intel?  The 64 bit driver is the 3rd driver down on the left side of the webpage.

 

https://downloadcenter.intel.com/download/27237/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-...

HP Recommended

My laptop model is E4S19UA#ABA. I'll try installing that driver you referred me to tomorrow if I can get my PC to stop showing me the BSOD. It was stuck in a loop for hours and I'm going to shut it down now. 

 

Thank you for the quick response!!! 

HP Recommended

You're very welcome.

 

Yes, you can install this AC wifi card in your HP ENVY TouchSmart m7-j020dx Notebook PC:

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0                  HP Part # 710661-001

 

Do your search by the HP part number, not the model of the card.  Should be readily obtainable on eBay or Amazon.

 

Here are the links to the W8.1 wifi and bluetooth drivers for that model wifi card.

 

This package provides the drivers to support the Intel 7260/3160 Wireless LAN adapter in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70883.exe

 

This package contains the driver installation package for the Intel Bluetooth in the supported notebook models running a supported operating systems.

 

NOTE: In order for this package to install correctly, the previous package must be removed before running this driver update.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71224.exe

HP Recommended
I searched Amazon & eBay by the HP # like you suggested but some of the descriptions say “mini” or “half mini” for the same part number. Is there a difference? I’m sorry - I’m not familiar with this kind of stuff and want to be sure I’m ordering the right part. The prices range from $20s to $40s which is why I ‘m uncertain I’m looking at the right part. I enailed a seller for confirmation but his response was just “yes” - not helpful at all 😟
HP Recommended
Ordered from one of your links (these were the ones I was looking at, just wasn’t sure) - thank you so much!!!
HP Recommended

Anytime.

 

Please post back and let us know how the wireless card upgrade went.

 

In case you need it, here is the link to the service manual for your model series.

 

The wifi card R & R procedures can be found in chapter 5, starting on page 52.

 

http://h10032.www1.hp.com/ctg/Manual/c03922401

 

 

HP Recommended
I sure will & thank you again for all your help 🤝
HP Recommended
My son in law installed my new wireless card tonight and it seems to have resolved the issue I was having with my wireless connection - thank you so much!!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.