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Larry526
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Re: Unable to connect to the internet

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I have a HP 570-p026 using Windows 10. I cannot connect to the internet via hard wire on this computer but I can on a second computer using the same modem and wire. All diagnostics indicate Network Adapter is working but I have no internet but I do on the other computer. The lights on the interface card are on (one blinking and one solid. It is a Realtek Controller

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The_Fossette
HP Support Agent
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@Larry526

 

I recommend you follow the below steps and check if it helps.

 

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the network adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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Larry526
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Thank you "The-Fossette. When I turned my system on today everything was working. I do not know what was wrong as I restated my system a few time while performing HP and Windows diagnostics but nothing worked. I suspect something hung up but do not know if it's a more serious problem. 

Thanks,

Larry526

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Jay_G24
HP Support Agent
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I am glad everything is working fine.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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