Wi-Fi is not stable... realtek rtl8822be 802.11ac pcie adapter

[BFeely]

I have the same issue.

HP Pavilion Gaming Laptop 15-cx0xxx

Windows 10 64 bit

Wifi adapter details...

Problem appeared after performing a BIOS update a few weeks ago. BIOS update was suggested by HP Support Assistant. It was this one....

Have tried uninstalling and reinstalling drivers - wifi still drops off as frequently as every 5 mins. Have to go to Network & Internet Settings Troubleshooting to resolve, but this is just temporary fix.

Very frustrating - laptop is only 7 months old.

Any help appreciated.

[asmita6658]

Hi @BFeely

Welcome to the HP Support Community. 

Try these steps - 

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Download and install the BIOS. Refer to this document for steps - HP Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[BFeely · Accepted solution]

Hello

I think I've found the problem... the  network card driver that was installed was 2024.0.8.104, (see my original screenshot). I've checked on the Realtek site and this driver looks to be the x86, or 32bit driver. I've now completely uninstalled this driver and now installed the x64 /64bit driver, ( which is 2024.0.8.108), and so far so good - my WiFi no longer appears to be dropping out. 🙂

Both drivers for this particular network card are found here for anyone else with a similar issue...

https://www.drvhub.net/devices/network/realtek/rtl8822be-802-11ac-pcie-adapter

Of course, it's obvious that using the incorrect driver would cause problems - however what I'm concerned about is that the problems began after installing the BIOS update mentioned in my original post, therefore this incorrect driver may have been bundled into the BIOS update which in turn was recommended to me via the HP Support Assistant. 

HP guys - please could you look into this?