Wifi adapter missing under device manager

[NIDIN_MATTANKOT]

Hi Riddle,

I have the network cable now. I connected the laptop to my modem using this cable.  I ran the 'wireless module' test under the component tests and the test passed.

When I try to run the network test, i still get the same error that I mentioned in  my previous reply.

It would be nice if you could list me the steps that I need to follow to run the required test.

Thanks,

Nidin. M

[Resolv_S]

Hi@NIDIN_MATTANKOT,

Thanks for the response.

I request you to perform the BIOS update using the link below.

It should ideally help you fix the issue.

http://support.hp.com/us-en/drivers

If the issue still persists, then get in touch with our phone support team for a hardware service on your PC.

Use the link below to reach phone support.

http://www8.hp.com/us/en/contact-hp/

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

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[NIDIN_MATTANKOT]

Hi,

I updated the bios but it did not help. I still get the same error.

The link that was provided for the phone support is broken.

I am in Ireland now. Hence request you to provide the phone support number for Ireland.

Thanks,

Nidin. M

[Riddle_Decipher]

@NIDIN_MATTANKOT

Thank you for replying,

I appreciate your time and your efforts,

Since the region wise phone numbers are sensitive information, I've sent you a private message with the details.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[NIDIN_MATTANKOT]

Hi Riddle,

Just to update you .

I followed the instructions on the hp support pages, most of which have been done already.

But it helped me to upate the BIOS. I will wait for a day or 2 to see if the issue persists before moving on to the next step.

Thanks,

Nidin. M

[Riddle_Decipher]

@NIDIN_MATTANKOT

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ManjrekarOm]

Hello Nidin!

Sorry for replying so late!

I had tried all other steps except opening up the laptop. But what fixed it (although its not a premanent fix) was application of pressure to the back of my laptop (I know it sounds funny but it worked for me) and then restart it. To my surprise the issue got resolved. After a fix it generally doesn't appear for a month or so and even if it does i do the exact same thing.

Now I am having another issue that sometimes i get a BSOD. I am using Windows 10. And the screen mentions about bcmwl63a.sys. I searched over the internet and it seems it's a problem with wifi card. Now my laptop has started freezing at HP logo and there is this problem back again with it's frequency of occurence ever increasing.

What should i do to fix it completely? 

[A4Apollo]

@ManjrekarOm, thanks for the response.

Thanks for trying out the steps.

The error you mentioned it indicates to be an issue with the wireless card or the wireless driver.

Please uninstall the wireless driver from your PC.

And install the latest wireless driver using this link.

Let me know if this works!

Cheers! 🙂

[ManjrekarOm]

Hi MrRobot,

I installed the driver you linked me to.
Ill update you after few days of observation if it did solve the problem.

Regards,

Omkar Manjrekar

[A4Apollo]

@ManjrekarOm, thanks for the response.

Please let me know if you have any issues or concerns with your PC.

Hope to hear from you soon!

Cheers! 🙂