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HP Recommended
Microsoft Windows 10 (64-bit)

I recently updated my laptop (Envy 360 Convertible) and lost my internet connect/ ethernet related.

After troubleshooting, the following was detected

- Realtek adapter was experiencing driver / hardware related problems

- problem with wireless adapter or access point 

- a network cable is not properly plugged in or may be broken

 

i checked the ethernet cable/router and unplugged everything and restarted it all again. No issue there as other laptops in the house were connected to the route/wi-fi so i realised it must be something wrong with the machine or a driver related issue. I also noticed the wi-fi tab no longer appeared on my network settings and i couldn't find a way to connect to internet or hotspots. 

1 REPLY 1
HP Recommended

Hi:

 

This is the latest Realtek Wi-Fi driver available:

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142328.exe 

 

This is the latest Realtek ethernet driver available:

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140304.exe 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.