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‎04-20-2017 12:29 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

According to the diagnostics the Adapter has a hardware problem, it won't start (that's the quote from the diagnostic run). Tried to run software updates via ethernet cable, but is unable to install, due to hardware failure. I've run all the easy checks: airplane on/off, diagnostics on system, etc., all say te same thing.

 

What's the next step?

 

Thanks,

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2017 03:31 PM

HP Recommended

The adapter may have truly failed. I would probably start by removing ethernet cord. next go to Device Manager and right click the adapter ,Uninstall it. Restart the laptop and see if it refreshes the driver with any success.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎04-20-2017 03:31 PM

HP Recommended

The adapter may have truly failed. I would probably start by removing ethernet cord. next go to Device Manager and right click the adapter ,Uninstall it. Restart the laptop and see if it refreshes the driver with any success.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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