Realtek 8852CE WiFi 6E PCI-E NIC not showing wireless networks

[JDEL2]

Hi all,

I have a brand new Omen 16.1 XF0000, which has a Realtek 8852CE WiFi 6E PCI-E NIC wireless nic installed.

The laptop shows a correctly installed wireless adapter. However it cannot detect any wifi signals.

Currently installed driver:

6001.16.128.0

Troubleshooting already done:

- Installed latest drivers of nic

- Installed latest BIOS version of laptop

- Installed latest WIndows updates

- Completely reinstalled windows from scratch

- Installed all latest drivers of all components of the laptop

- Made sure the laptop is not in "fly" mode

- Uninstalled wireless nic rebooted pc and reinstalled wireless nic

- Searched the www for new drivers, did not find any later then the one installed.

- I have wifi6 access points installed at home, for testing I tested also with hotspot on phone. This also did not detect.

as this is a brand new laptop I did not bother to run nfcscan or dskchk.

anyone an idea on next steps?

@HP is this a known issue? Is there a private fix already available?

Update 28/09/2023: Opened up a case with HP Support. Will update when receive news. 

[JDEL2]

Update 29/09/2023

Just got of the phone with HP support. This issue got fixed!

1. open device manager

2. view -> enable hidden devices

3. go to the network devices

4. remove all network devices that do not have "WAN" in the name

5. reboot

6. Everything works!

Thank you HP support for solving this issue!

[JDEL2]

Posted to early ..

After uninstalling Mcafee no wireless networks again .. 

Clearly a driver issue!

[JDEL2]

almost one month later, the story continues.

The laptop has been send to HP for repair. Unfortunatly it came back UNREPAIRED.

Booted the laptop, no wifi ..

Got the wifi working by following the procedure above. Tested all day on a wifi 5 network. No issues at all.

Went back home. Tested on my WIFI 6 network. Works for 5 minutes. Then no more networks visible anymore.

So still thinking this a driver issue in combination with WIFI 6.

@HP Any known issues with this type of laptop yet?

[A_Gayathri]

Hi @JDEL2, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your Realtek 8852CE WiFi 6E PCI-E NIC not showing wireless networks  Omen 16.1 XF0000

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

1. Click Fast Test > Run once.

While the test is running, the time remaining and the test result for each component is displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

And update Bios and other drivers please click on the link. to update the drivers. 

Uninstall drivers on Device Manager

Open device manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the network and (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

And please check for Windows and HP updated and if any please update it and post that as well if the  issue remains the same then please Run the hardware test Please follow the below link

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JDEL2]

Hi @Gaya1239,

thanks for replying. Unfortunatly none of the steps you provided fixed my problem.

However I got the Wifi working again and tested it on a Wifi5 connection. There it seemed to work good and stable.

When I switched back to the Wifi 6 connection however, it stopped working again. (Yes I want to use Wifi6 to have better internet speeds).

For now I'm sick of troubleshooting and want to use my newly bought laptop. (it has already been send to HP and has been gone for one month).

So I gonna use it on Wifi 5.

[A_Gayathri]

@JDEL2,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!