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‎12-16-2022 05:13 AM - edited ‎12-17-2022 07:23 AM

HP Recommended
Product: OMEN Laptop - 17-cb1005na

I'm not getting the ethernet speeds I should be from my Realtek ethernet card. I've recently upgraded to 1Gb broadband and get between 750 and 950mb on WiFi but on ethernet no higher than 95mb. I've searched all over the net and tried everything from buying a Cat 8 cable to changing the Speed Duplex settings and even installing the latest drivers from Realtek as the latest drivers don't seem to have been pushed through by Microsoft Windows Update.

 

Anyone know what's going on as it's driving me crazy.

 

Thank you. 

17 REPLIES 17

‎12-16-2022 11:00 AM

HP Recommended

@Dr-Soong0101 

 

Its specs

 

            https://support.hp.com/au-en/document/c06696396

 

It has  Integrated 10/100/1000 GbE LAN RJ-45 port. You should be able to get 1GB speed. Please get a better LAN cable (at least CAT 5E or CAT 6).

 

Regards.

BH
***
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‎12-16-2022 11:02 AM

HP Recommended

I have a Cat 6 and bought last week a Cat 8 cable.

 

Thanks for your "help!" 👍🏾

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‎12-16-2022 11:35 AM

HP Recommended

@Dr-Soong0101 

 

No new drivers from HP

 

            https://support.hp.com/ee-en/drivers/selfservice/omen-17-cb1000-laptop-pc-series/32827283

 

Please download zip file from the following link

 

          https://www.intel.com/content/www/us/en/download/715583/realtek-10-100-1000-ethernet-driver-for-wind...

 

The unzip it and install to your machine

 

Hope this helps.

 

Regards.

BH
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‎12-17-2022 07:22 AM

HP Recommended

Niether of those worked. The ethernet card still shows as linked at 100mb.

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‎01-10-2023 05:05 PM

HP Recommended

Fantastic levels of "support" from you guys at HP. Simply outstanding! 🙂

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‎01-10-2023 08:44 PM

HP Recommended

@Dr-Soong0101 

 

Do you have a different machine to test the SAME connection ? This will tell you the problem is on your machine or on the port of the router itself.

 

Regards.

BH
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‎01-10-2023 08:58 PM

HP Recommended

I can log-in perfectly fine via my Android HP Smart app if that's what you mean. Other than that, no. I don't have another spare PC or gaming laptop lying around sorry.

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‎01-10-2023 09:02 PM

HP Recommended
@Dr-Soong0101 wrote:

I can log-in perfectly fine via my Android HP Smart app if that's what you mean. Other than that, no. I don't have another spare PC or gaming laptop lying around sorry.

@Dr-Soong0101 

 

I don't think your Android smart app uses RJ45 port. We need to test EXACTLY same setup. Your friends or relatives fhould be able to help.

 

Regards.

BH
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‎01-10-2023 09:08 PM

HP Recommended

Apologies. I incorrectly assumed this was a response to a different question over a different problem  I've posted on here. But to answer your query, no none of my friends or family having gaming laptops with the exact same specs. We're not wealthy.

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