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‎08-08-2016 11:52 AM

HP Recommended
Product: HP Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 Ethernet bug (Realtek PCIe GBE Family Controller)

 

a known bug, my Notebook after some windows updates stop to work as described on the microsoft comunity....

The network stops to work after few seconds after "Repair Procedure". Then runs, but the story repeats....


http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-ethernet-bug-realt...


HP HEELP ME!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2016 02:19 PM

HP Recommended

Hi @flash370z,

 

E-roq is not available at this time so I will be helping you.

 

Please look at this document for Troubleshooting Wired Home Networks (Windows 10).

 

Here is a link to download the latest Network drivers. Realtek Local Area Network (LAN) Driver

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-09-2016 12:07 PM

HP Recommended

Welcome to the HP Community @flash370z! I hope you find what you're seeking here. 

 

I understand you're encountering a recurring Ethernet error when using your HP notebook PC. I would like to assist you with this. 

 

What's your PC product number? If you're not sure how to find that, click here for instructions. I will use that information to provide the most relevant advice. 

 

Thanks, 

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎08-11-2016 12:41 PM

HP Recommended

Hi,

 

The part number of my Notebook is: V2G19EA#ABZ

 

Thanks.

Was this reply helpful? Yes No

‎08-11-2016 02:19 PM

HP Recommended

Hi @flash370z,

 

E-roq is not available at this time so I will be helping you.

 

Please look at this document for Troubleshooting Wired Home Networks (Windows 10).

 

Here is a link to download the latest Network drivers. Realtek Local Area Network (LAN) Driver

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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