Realtek RLT8188EE802.22 bgn Wi-Fi adapter issue

[mpt78]

My laptop stops working numerous times a day and I have to reboot.  The message is "Realtek RLT 8188EE802.11bgn Wi-Fi adapter is experiencing driver or hardware related problems." Then I either restart or turn off my laptop altogther. This happens numerous time a day or everytime I click to open a new page. It may happen before I finish this message. I have Verizon FIOS 50 mps. My router was upstairs and they told me to move it closer to my laptop downstairs and sent me a 2-way spinter with cable wires to hook the router up to my set-top-box. The Verizon person came to my home to hook it up for me and my connection is worse. He said I need to get my computer serviced. Verizon charged me $99 for that person to come into my home to connect my router to the splinter...believe that! Anyhow what is the problem? My laptop or this Realtek thing? Please advise with a correction. No jokes or incorrect answers please. Thank you.

[Jeet_singh]

@mpt78,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I see from your post that you are having issues related to Wireless not working on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Does it work with a hard wired Ethernet cable?

Have you tried to update the drivers?

Have you run a wireless card test on your computer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

If the issue persists, I would suggest you follow these steps here: 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Now restart the computer and then check again.

Alternatively, I would suggest here is to update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If none of these steps works, I would suggest you run a test on the network from F2(Please capture the failure ID for further assistance).

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[mpt78]

Thanks for your response. I did everything you said to do and my connection is intermittent at best. I have to stand up with my laptop on top of a stereo speaker to get the best connection (lol). The speaker faces an outside wall where the phone wires come into my home. Verizon Fios says it's not them. it's not my laptop. It's interference from somewhere, but where I don't know. I downloaded everything back the way it was (i think) and just threw up my hands. I refuse to buy a new laptop or to purchase a new router from Verizon. Both are not in the budget right now. I give up. Thanks for your help.

[Jeet_singh]

@mpt78,

It's great to have you back and your patience is greatly appreciated.

As I understand you have exhausted all possible troubleshooting steps and unfortunately you are still having the same issue. 

In this scenario, a good workaround is to procure a wifi USB dongle and plug it to one of the USB ports. Then connect to the router with it. It is extremely cost effective and economical. You could get it for a song from a local Best Buy or Staples location or order one online at Amazon or Ebay.

I hope this answers your question. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂