04-27-2016 06:34 PM - edited 08-28-2016 07:35 AM
With Bluetooth ON, WiFi download speed is very slow and intermittent. With Bluetooth OFF it's fine. I've installed the latest WiFi Adapter driver. It makes no difference. Shouldn't I be able to have both WiFi and Bluetooth operational at the same time? My other computer and devices can do so. Do I have a hardware problem or a setup issue? Just purchased the computer.
09-25-2016 05:47 AM
No I haven't. I've looked online some more and may try changing some of the WiFi settings at some point, but I've not had the time to mess with it. I believe it's interference between 2.4 Ghz Bluetooth and WiFi signals when both are operational. Bluetooth interferes with WiFi and reduces its speed dramatically. But, I don't know why. My work notebook (a Dell Ultrabook) has no problem at all with WiFi and Bluetooth running simultaneously. Same for my cell phone. Technically, this should work.....
06-24-2017 05:21 PM
Hey. I don't know if you solved this already, but something that helped me was going to device manager > network adapters > realtek xxx wi-fi adapter > driver >update driver.
When I did that, my speed went up 25x. I think the default driver is just bugged so updating it to anything will fix your issues. The speed still isn't up to what the wifi card should be able to do based on the specs it has, but its a start.
09-02-2017 05:18 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand you are having issues with the poor Wi-Fi download speed with Bluetooth on your HP PC. Don't worry I'll be really glad to help you.
To provide you with an accurate solution, I'll need a few more details:
Could you provide me with the exact model of the Notebook? Please use this link to find the information: http://hp.care/2bygf7l
Have you recently made any changes on the PC before the issue started?
Have you tried to update the drivers on the PC?
Could you please respond to this post with the details of the product for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee
09-27-2017 06:22 PM - last edited on 09-27-2017 06:43 PM by danny-r
Model: HP ProBook 450 G3
Realtek driver has been updated since my original post. Driver date is 2/20/2017.
At this point Wi-Fi performance with Bluetooth ON is much better than it was intially. However, Wi-Fi performance is still down significantly with Bluetooth ON. I just performed several Ookla Speedtests each with Bluetooth OFF and ON and here's the result. (average of several tests each condition)
Bluetooth OFF: Ping = 29 msec; Download = 57 Mbps; Upload = 11.7 Mbps
Bluetooth ON: Ping = 29 msec; Download = 39 Mbps; Upload = 11.6 Mbps
As you can see the download speed is still significantly impacted when Bluetooth is ON. Also, note that when I performed this testing the computer was about 20 feet from the modem. So signal strength was quite good. I'm wondering what the results might be if the computer were farther away from the modem and the Wi-Fi signal was weaker..... If I get a chance I'll try it.
Thanks for any help/insight you may be able to provide.