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HP Recommended
HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

I've been having ongoing issues with wi-fi connections for the last 12-18months. I keep losing wi-fi connection to my BT Home Hub 5. The problems seems to have got worse with every recent Windows 10 update. 

The connection drops out and I get the following message:

Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter not working cannot start. (Code 10)

Usually restarting the laptop resolves the problem. Other times I have had to uninstall the device and drivers to get it running again. That was until yesterday ... after it failed 5 times in a row I decided to uninstall it yet again, but now my PC cannot discover the card when I try to add a device.

I have tried Realtek, but they say they do not support their device with Windows 10.

HELP?

1 REPLY 1
HP Recommended

Hi

Could the adapter card become loose or dislodged?

C:\>netsh wlan show drivers
Interface name: WiFi
    Driver                    : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    Vendor                    : Realtek Semiconductor Corp.
    Provider                  : Realtek Semiconductor Corp.
    Date                      : 24/02/2018
    Version                   : 2023.66.1104.2017
    INF file                  : oem6.inf
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11n 802.11g 802.11b
     IHV extensibility DLL path: C:\WINDOWS\system32\Rtlihvs.dll
     Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

 

if in doubt please ask.

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