Realtek RTL8723BE 802.11 bgn WiFi adaptor can not find router connection but mobile hotspot

[Sayak1]

I have updated WiFi driver (driver date 22/03/2019, version: 2024.0.4.108) . The WiFi adapter detecting the mobile hotspot but not my router Connection.

I tried all possible ways but failed...... please suggest any suggestion

[banhien]

@Sayak1 

The specs of your machine is

    https://support.hp.com/sg-en/document/c05165029

It has  802.11b/g/n (1x1) and Bluetooth® 4.0 combo wifi adapter which can only see 2.4GHz network. Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz, then connect your machine to 2.4GHz network.

Regards.

[Sayak1]

Thanks for the assistance.

I have checked that my router connection is 2.4ghz. it's only connecting when I am in same room (within 3-3.5 mtr).

Now I have found the real problem. The range of my driver decreased a lot.

Please tell me how to fix it.

[banhien]

@Sayak1 

Your machine use Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi and BluteTooth 4.0 M.2 combination WLAN adapter part #  792608-005, not Realtek RTL8723BE 802.11 bgn WiFi adaptor. Where do you get information from ?

Please keep or bookmark the following link for future references:

    http://partsurfer.hp.com/Search.aspx?searchText=W6T39PA

Now please

(a) Download the following Broadcom software for wifi and Bluetooth

            https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75249.exe

            https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74988.exe

(b) Uninstall Wifi Realtek software/driver and reboot

(c) Install Broadcom drivers and reboot.

Hope this fixes the proble.

Regards.