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Message 1 of 4
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Realtek RTL8723BE 802.11 bgn WiFi adaptor can not find router connection but mobile hotspot

HP Recommended
15-ay025TU
Microsoft Windows 10 (64-bit)

I have updated WiFi driver (driver date 22/03/2019, version: 2024.0.4.108) . The WiFi adapter detecting the mobile hotspot but not my router Connection.

I tried all possible ways but failed...... please suggest any suggestion

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Message 2 of 4
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@Sayak1 

 

The specs of your machine is

 

    https://support.hp.com/sg-en/document/c05165029

 

It has  802.11b/g/n (1x1) and Bluetooth® 4.0 combo wifi adapter which can only see 2.4GHz network. Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz, then connect your machine to 2.4GHz network.

 

Regards.

BH
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Message 3 of 4
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Thanks for the assistance.

I have checked that my router connection is 2.4ghz. it's only connecting when I am in same room (within 3-3.5 mtr).

Now I have found the real problem. The range of my driver decreased a lot.

Please tell me how to fix it.

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Level 19
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Message 4 of 4
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@Sayak1 

 

Your machine use Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi and BluteTooth 4.0 M.2 combination WLAN adapter part #  792608-005, not Realtek RTL8723BE 802.11 bgn WiFi adaptor. Where do you get information from ?

 

Please keep or bookmark the following link for future references:

 

    http://partsurfer.hp.com/Search.aspx?searchText=W6T39PA

 

Now please

 

(a) Download the following Broadcom software for wifi and Bluetooth

 

            https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75249.exe

            https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74988.exe

 

(b) Uninstall Wifi Realtek software/driver and reboot

(c) Install Broadcom drivers and reboot.

 

Hope this fixes the proble.

 

Regards.

BH
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