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madroy
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Realtek RTL8723BE 802.11bgn Wi-Fi adapter unable to listen the beacons of SSIDs

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

With this new update of windows os to 10, the driver often fails to listen the beacons of SSIDs. Either I have to restart the machine, or disable/enable the driver in order to make it function back. It stops working abruptly. and its very random. I am following the workaround of rolling back the version as mentioned in this: 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Problems-with-Wi-Fi-connections-with-...

 

Immediately I see the signal strength improved for my PC. Before this I saw there were not more than 2 bars and i know my AP is working pretty fine because i use my office thinkpad and personal phone way too well - i do use 5ghz band for them.

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Echo_Lake
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@madroy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the issue persists, follow next steps

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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