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Solved!

Realtek RTL8821ce 802.11ac PCIe Adapter Issue

HP Recommended
HP Pavilion 14
Microsoft Windows 10 (64-bit)

My HP Pavilion 14 has been experiencing difficulties with LAN connections. Repeatedly dropping wifi connection and then failing to identify any networks. After troubleshooting, the problem was diagnosed with a hardware issue of the Realtek RTL 8821ce 802.11ac PCIe adapter malfunction - coming up with code 10 that the driver cannot start. After various unsuccessful startup attempts using Device Manager, rebooting the notebook and windows, and resetting the BOIS I have had no luck. I was recommended to install an updated programme from the manufacturer's webpage, the Realtek RTL8xxx Wireless LAN Drivers from August 2020, the programme fails to install using the install wizard, it claims that the programme is incompatible or the associated driver isn't installed (any attempt to install it on device manager merely comes up with an automated message that I have the best driver already installed.) Am I installing the new software update incorrectly? Any help would be greatly appreciated for this issue. (I noted that this driver has been causing a lot of difficulties for others).

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Message 2 of 2
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@c-j-Reid

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the issue persists, follow next steps.

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the issue persists, follow next steps.

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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