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HP Recommended
OMEN 15 ce0xx
Microsoft Windows 10 (64-bit)

Hola, mi lap de pronto dejo de tener internet, se conecta a la red ya sea ethernet o wifi, pero dice sin internet. Y al poner solucionador de problemas, dice que hay un problema con el controlador del adaptador de red, el cual es Realtek RTL8822BE 802.11ac PCIe, pero al revisarlo, dice que funciona bien, ya desactive el firewall y el OCC en boster, pero nada funciona. Podran ayudarme

2 REPLIES 2
HP Recommended

Hey @Daniel850910 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
HP Recommended

Hi, @Daniel850910 

 

The only suggestion I can offer, would be to see if updating the Realtek wifi driver to the latest version resolves the problem.

 

This package contains the driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE, RTL8822CE and RTL8852AE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112305.exe

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