cancel
Showing results for 
Search instead for 
Did you mean: 
TCRF1979
New member
1 0 0 0
Message 1 of 2
319
Flag Post

Realtek RTL8822CE 802.11ac PCIe adapter knocks off my router

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

Just got this new HP PAVILION x360 last night.

It knocked out my internet router 5 times in 24hrs. 

 

I spoke to my internet provider and he said it had to do with my network device:

Realtek RTL8822CE 802.11ac PCIe adapter

 

It's apparently a common issue, how do I fix it? 

Do i need to change driver?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,671 22,658 1,361 1,377
Message 2 of 2
Flag Post
HP Recommended

@TCRF1979

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

You can also follow the instructions in this Link: https://support.hp.com/in-en/document/c06282875

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation