Realtek RTL8822CE ... PCIe adapter problems

[KatTam]

Got a 14” inch laptop in December. Worked great. Today while updating our companies social media accounts - no windows update was in process - screen went blue, got a warning something went wrong and needed to restart. (Didn’t have time to screenshot)

when it rebooted the wifi adapter no longer works. Ran troubleshooter multiple times:

Realtek RTL8822CE 802.11ac PCIe Adapter adapter is experiencing driver - or hardware related problems. 

I can’t get online to download a new driver as there is no Ethernet port on this laptop. 

help!

[banhien]

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@KatTam wrote:

... I can’t get online to download a new driver as there is no Ethernet port on this laptop.

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@KatTam 

Do you have a friend or relative ? Please ask  him/her to download for you to his/her machine then you can copy to a flash drive and install to your computer.

Regards,

[KatTam]

I can do this. What is the driver I need and where do I find it?

[banhien]

@KatTam 

Please download the following software/driver

     https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

Regards.

[KatTam]

I downloaded the driver and installed it on my computer. Restarted. No wifi. Ran network troubleshoot. Problem persists

[KatTam]

I rand “diagnose this network connection” but the computer says this device is working properly. But there is still no network connection.