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- Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter : Has determi...

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07-12-2022 03:46 PM - edited 07-12-2022 03:47 PM
Periodically my wifi breaks. Laptop is disconnects from the internet and wifi networks are not visible.
At those times I am seeing error message on event viewer Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter : Has determined that the network adapter is not functioning properly. Sometimes I got this few times during few hours, sometimes I have no problems for days (Please refer to screenshot). All other devices have no problems with my network.
To get wifi back I can reboot my laptop or disable and enable Realtek network adapter from device manager.
I tried reinstall windows, tried different drivers version. I also install HP support assistance and updated everything. Nothing helps.
I bought this laptop only 3 weeks ago. What should I do?
Solved! Go to Solution.
Accepted Solutions
07-12-2022 04:41 PM
Hi, @demobin
This is the latest W11 Wi-Fi driver HP has for that model Wi-Fi adapter:
1.0.0.203
https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe
07-12-2022 04:26 PM
Hello @demobin
Sorry to hear that you are having problems ... and I would like to help you.
(1) Update BIOS
HP Notebook System BIOS Update (AMD Processors) | F.08 Rev.A | 20.6 MB | Apr 6, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Install/Update
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.199 Rev.S | 25.1 MB | Mar 11, 2022 | Download |
Realtek RTL8xxx Series Bluetooth Driver | 1.9.1038.3008 Rev.S | 2.6 MB | Jan 11, 2022 | Download |
(4) Reboot and test again ...
07-12-2022 04:41 PM
Hi, @demobin
This is the latest W11 Wi-Fi driver HP has for that model Wi-Fi adapter:
1.0.0.203
https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe
07-12-2022 04:52 PM
@Paul_Tikkanen reaches deep into a bag of tricks. If the driver works very well, it should be properly included in the HP driver library for the notebook model.
Thank you @Paul_Tikkanen for the contribution !
10-25-2022 09:21 AM
Hi Paul ,
I have already installed sp140207 and newest available drivers on HP ProBook 440 G8 Notebook PC .
Still got this issue
Can you please let me know about further steps which could fix the issue?
Thank you
11-02-2022 06:54 PM
The thing that worked for me is described below. If you are still struggling you can try this too.
Wireless -- Wireless Local Area Network (WLAN) (select products only)
> Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)
> Intel Wi-Fi 6 AX201 + Bluetooth 5 (non-vPro™) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer
speeds)
> Realtek RTL8822BE 802.11ac/abgn 2 × 2 + Bluetooth 5 (MU-MIMO supported)
I don't know what "abgn" is, but Realtek RTL8558.35.39.38ac PCIe Adapter is what I found my computer to have.
For any doubts, feel free to ping me back.
Warm regards
11-03-2022 01:43 AM
Hello @demobin
Please update to the latest wireless driver.
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.208 Rev.S |
(3) Restart Windows
(4) Test again
(5) Please report your results