• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 17.3 inch Laptop PC 17-c3000 (767L5AV)
Internet keeps not working for every 50 mins if connected through Router. Wi-Fi connected but no internet access. Finally, its blocking all devices under same router.
 
Ping (from command prompt) working but websites not loading in browsers.
 
If I use mobile data through Hotspot, there is no issue in HP laptop.
If I not use router signal for HP laptop, there is no issue for remaining devices under same router.
 
I have tested with 4 different routers and in different locations.
 
Manufacturer:   Realtek Semiconductor Corp.
Description:     Realtek RTL8852BE-VS Wi-Fi 6 802.11ax PCIe Adapter
Driver version:   6001.15.145.0
 
Ping working. Website not loadingPing working. Website not loading
 
Does anyone have a solution? the Wi-Fi disconnect in between 40 - 50 minutes, I can't use my laptop.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.