• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-04-2022 01:55 PM

HP Recommended
Product: HP Notebook - 15-r116nx
Operating System: Microsoft Windows 10 (64-bit)

After the latest (and only) BIOS upgrade, WiFi adapter is permanently OFF... the only way to turn it back on is to boot into "safe mode", uninstall adapter from Device Manager then reboot. after that, it works flawlessly (Airplane Mode On/Off and all)... Problem is: any shutdown or restart will return the adapter to the OFF mode.

Needless to say I did/tried everything: uninstall and reinstall drivers (and adapters), resetting BIOS to default, DISM,  SFC, flush DNS, uncheck "allow PC to turn off device" and more... I even went through a clean install of windows 10 with no luck.

The hardware is there, working well and passes all diagnostics tests. As a matter of fact, I'm using the wireless right now to write this but as soon as I restart the WiFi adapter will return to the OFF mode. This is very frustrating.

P.S. the HP virtual assistant is a joke and is absolutely useless for anything other than basic "kindergarten" stuff.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.