• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-18-2019 08:37 AM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Having trouble keeping my wireless connection.  This problem began to happen after a recent HP 'push' update.  I ran the HP Support Diagnostics test which told me "Realtek RTL 8723BE 802.11 bgn WiFi Adapter -- FAILED."  Did not received a error / failure code.  Where do I find the latest driver for the above WiFi card?  I am running Windows 10.  FYI -- I regularly receive all of HP's 'push' updates -- and Support Assistant says I am up to date.

4 people had the same question
3 REPLIES 3

‎07-18-2019 09:33 AM

HP Recommended

Hi:

 

Below are the links to the latest wifi and Bluetooth drivers for that model wifi adapter...

 

Wifi: 2024.0.8.107/2024.0.4.108 Jun 5, 2019

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, and RTL8822BE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

Bluetooth: 1.6.1015.3008 Jun 11, 2019

This package contains the DCHU driver installation package for the Realtek Bluetooth in the supported notebook/laptop models running a supported Windows 10 or Windows 10 Cloud operating system.

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97009.exe

Was this reply helpful? Yes No

‎07-18-2019 01:23 PM

HP Recommended

I installed the new WiFi and Bluetooth files.  I'm online, wirelessly, now.  Am crossing my fingers!  Thank you!

Was this reply helpful? Yes No

‎07-18-2019 01:26 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.