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Solved!

Realtek Wireless "Not Connected" and cannot view available networks

HP Recommended
HP 15-ay000 Notebook PC series
Microsoft Windows 7 (64-bit)

I've downloaded and installed the latest Realtek Wireless driver for this model.  The driver shows in the list of Network Connections, but I see "Not Connected" next to it.   I ask it to Connect, but a list of available network does not show.  Also, the network icon does not show up in the taskbar.  I've already tried numerous ideas (Registry, Local Group Policy Editor) but cannot get the wireless adapter to work properly.

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Hi

 

I think this little script will help to determine some details...

 

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If you could post back any details or anomolies it would be apprciated.

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I tried to run the script, but none of the Powershell subcommands is supported under Windows 7, which is what I have installed on this machine.

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Hi

 

That is a step forward, Make Model and OS are normally the minimum needed for a targeted answer.

 

netsh wlan show drivers

netsh wlan show interfaces

systeminfo
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Ok.. I have the information... Here it is..

NOTE: systeminfo reports a DOMAIN and a LOGON Server, This computer is not attached to a domain, this is a standalone computer for home use.

I do have Windows 7 Professional, 64-bits, if it makes a difference.

 


Interface name: Wireless Network Connection

    Driver                    : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    Vendor                    : Realtek Semiconductor Corp.
    Provider                  : Realtek Semiconductor Corp.
    Date                      : 11/4/2017
    Version                   : 2023.66.1104.2017
    INF file                  : C:\Windows\INF\oem9.inf
    Files                     : 3 total
                                C:\Windows\system32\DRIVERS\rtwlane.sys
                                C:\Windows\system32\DRIVERS\rtldata.txt
                                C:\Windows\system32\drivers\vwifibus.sys
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11n 802.11g 802.11b
    FIPS 140-2 mode supported : No
    Hosted network supported  : Yes
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                WPA2-Personal   CCMP
                                Open            WEP-40bit
                                Shared          WEP-40bit
                                Open            WEP-104bit
                                Shared          WEP-104bit
                                Open            WEP
                                Shared          WEP
                                WPA-Enterprise  TKIP
                                WPA-Personal    TKIP
                                WPA2-Enterprise TKIP
                                WPA2-Personal   TKIP
                                WPA-Enterprise  CCMP
                                WPA-Personal    CCMP
                                WPA2-Enterprise CCMP
                                Vendor defined  TKIP
                                Vendor defined  CCMP
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
                                WPA2-Enterprise Vendor defined
                                WPA2-Enterprise Vendor defined
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
    Authentication and cipher supported in ad-hoc mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA2-Personal   CCMP
    IHV service present       : Yes
    IHV adapter OUI           : [00 e0 4c], type: [00]
    IHV extensibility DLL path: C:\Windows\system32\Rtlihvs.dll
    IHV UI extensibility ClSID: {6c2a8cca-b2a2-4d81-a3b2-4e15f445c312}
    IHV diagnostics CLSID     : {00000000-0000-0000-0000-000000000000}


There is 1 interface on the system:

    Name                   : Wireless Network Connection
    Description            : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    GUID                   : 2959fd3c-2355-4621-bc1d-011f4d35cb79
    Physical address       : cc:b0:da:45:42:d3
    State                  : disconnected

    Hosted network status  : Not started


Host Name:                 XXXXXXXXXXXXXXXX
OS Name:                   Microsoft Windows 7 Professional
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          XXXXXXXXXXXXXXXXXX
Registered Organization:  
Product ID:                00371-220-7323553-06249
Original Install Date:     2/26/2017, 10:28:26 PM
System Boot Time:          1/7/2018, 10:08:07 AM
System Manufacturer:       HP
System Model:              HP Notebook
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 78 Stepping 3 GenuineIntel ~1196 Mhz
BIOS Version:              Insyde F.40, 11/1/2017
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-06:00) Central Time (US & Canada)
Total Physical Memory:     3,987 MB
Available Physical Memory: 2,347 MB
Virtual Memory: Max Size:  7,972 MB
Virtual Memory: Available: 6,275 MB
Virtual Memory: In Use:    1,697 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    XXXXXXXXXXXXXXXXXXXXXXXXXX
Logon Server:              XXXXXXXXXXXXXXXXXXXXXXXXXX
Hotfix(s):                 205 Hotfix(s) Installed.
                           [01]: KB2849697
                           [02]: KB2849696
                           [03]: KB2841134
                           [04]: KB2670838
                           [05]: KB2830477
                           [06]: KB2592687
                           [07]: KB971033
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                           [67]: KB2857650
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                           [74]: KB2868116
                           [75]: KB2871997
                           [76]: KB2884256
                           [77]: KB2891804
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                           [79]: KB2893294
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                           [81]: KB2894844
                           [82]: KB2908783
                           [83]: KB2911501
                           [84]: KB2912390
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                           [91]: KB2943357
                           [92]: KB2952664
                           [93]: KB2966583
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                           [95]: KB2970228
                           [96]: KB2972100
                           [97]: KB2972211
                           [98]: KB2973112
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                           [100]: KB2973351
                           [101]: KB2977292
                           [102]: KB2978120
                           [103]: KB2978742
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                           [105]: KB2985461
                           [106]: KB2987107
                           [107]: KB2991963
                           [108]: KB2992611
                           [109]: KB3003743
                           [110]: KB3004361
                           [111]: KB3004375
                           [112]: KB3006121
                           [113]: KB3006137
                           [114]: KB3008923
                           [115]: KB3010788
                           [116]: KB3011780
                           [117]: KB3013531
                           [118]: KB3020370
                           [119]: KB3020388
                           [120]: KB3021674
                           [121]: KB3021917
                           [122]: KB3022777
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                           [149]: KB3093513
                           [150]: KB3097989
                           [151]: KB3101722
                           [152]: KB3102429
                           [153]: KB3107998
                           [154]: KB3108371
                           [155]: KB3108381
                           [156]: KB3108664
                           [157]: KB3109103
                           [158]: KB3109560
                           [159]: KB3110329
                           [160]: KB3118401
                           [161]: KB3121255
                           [162]: KB3122648
                           [163]: KB3123479
                           [164]: KB3124275
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                           [167]: KB3127220
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                           [169]: KB3135983
                           [170]: KB3137061
                           [171]: KB3138378
                           [172]: KB3138612
                           [173]: KB3138901
                           [174]: KB3138910
                           [175]: KB3139398
                           [176]: KB3139914
                           [177]: KB3140245
                           [178]: KB3142024
                           [179]: KB3146706
                           [180]: KB3146963
                           [181]: KB3147071
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                           [183]: KB3150220
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                           [193]: KB3172605
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                           [197]: KB3184143
                           [198]: KB3210131
                           [199]: KB4014504
                           [200]: KB4014565
                           [201]: KB4019990
                           [202]: KB4040980
                           [203]: KB976902
                           [204]: KB982018
                           [205]: KB4056894
Network Card(s):           4 NIC(s) Installed.
                           [01]: Realtek PCIe FE Family Controller
                                 Connection Name: Local Area Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.1.1
                                 IP address(es)
                                 [01]: 192.168.1.34
                                 [02]: fe80::6c15:9327:3c63:70e7
                           [02]: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
                                 Connection Name: Wireless Network Connection
                                 Status:          Media disconnected
                           [03]: Microsoft Virtual WiFi Miniport Adapter
                                 Connection Name: Wireless Network Connection 12
                                 Status:          Media disconnected
                           [04]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected

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HP Recommended

Hi

 

It is showing as having drivers installed.

 

 

Driver                    : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    Vendor                    : Realtek Semiconductor Corp.
    Provider                  : Realtek Semiconductor Corp.
    Date                      : 11/4/2017
    Version                   : 2023.66.1104.2017
    INF file                  : C:\Windows\INF\oem9.inf
    Files                     : 3 total
                                C:\Windows\system32\DRIVERS\rtwlane.sys
                                C:\Windows\system32\DRIVERS\rtldata.txt
                                C:\Windows\system32\drivers\vwifibus.sys

 

State                  : disconnected

    Hosted network status  : Not started

 

So next you need to create a profile to connect your WiFi.

 

Go into Control Panel and Networks and try and create a connection, disconnect the ethernet while doing that.

 

You can delete the long post I have got useful info, thankyou.

 

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Ok, I disconnected my ethernet cable and I went to "Network and Sharing Center".  I see four options: "Set up a new connection or network", "Connect to a network", "Choose a homegroup and sharing options" and "Troubleshooting problems".
I selected "Manually connect to a wireless network". I filled the next screen with all the details of my wireless network (SSID, Security Type, Encryption).  The wireless network connection became available and connected to my router, so yay!! success !!

 

However, the question still remains: why can't the network driver (or windows, or whomever) present me with a list of available networks?

 

 

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Hi

 

Have you asked politely?

 

OR

 

Have you tried not so politely?

 

netsh wlan show profiles

@ Replace the %wkey% with a name from the above list.

netsh wlan show profile name=%wkey% key=clear

 

Maybe the SSID is set not to Broadcast, then there is no list.

 

https://www.wikihow.com/Find-the-SSID-on-a-Computer

 

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