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‎08-09-2016 08:58 AM

HP Recommended
Product: Pavilion notebook
Operating System: Microsoft Windows 10 (64-bit)

I am sending photos from my Samsung tab s2 or phone via Bluetooth.  Even though my devices are paired, it says that my file is not sent. Why can't I  receive files sent to notebook?

2 people had the same question
3 REPLIES 3

‎08-09-2016 06:04 PM

HP Recommended

Hi @Peto1,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with sharing to the computer by Bluetooth. I will be glad to help you.

How to send a file from an Android tablet to a PC

To send a file from the tablet to a PC, you need to use the Bluetooth item found on the Share menu in various apps. Follow these steps:

  1. On the Android tablet, locate and select the media or file you want to send to the PC.

  2. Choose the Share command.

  3. From the Share or Share Via menu, choose Bluetooth.

    If you see a Bluetooth icon in the app, just touch it to summon a list of Bluetooth devices.

  4. Choose the PC from the list.

  5. On the PC, click the Notification Area icon that appears, indicating that a Bluetooth file transfer request is pending.

  6. On the PC, click the OK button in the Access Authorization dialog box.

    The file is sent to the PC.

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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‎08-11-2016 08:52 AM

HP Recommended

Hi Tardis40,

Thank you for your assistance.  I have followed your instructions but it still doesn't work.  My laptop is paired with my tablet. When I send the file from my tablet  it says " sending file" and then it says " "file not sent". I have tried to send file from my phone to the laptop and it also doesn't work.  My tablet and phone do communicate well with each other though.  So it seems that the communication problem lies with the laptop. My softwares and drivers are all up to date and it says that they are functioning properly. 

What else can I do?

 

Thanks 

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‎08-11-2016 11:46 AM

HP Recommended

@Peto1,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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