• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-30-2022 06:36 AM

HP Recommended
Product: HP Folio 13-1000ea Notebook PC

HI, I have a HP Folio 13-1000ea Notebook PC with the original intel centrino wireless n1030 wireless module. 

 

I upgraded to Windows 10 a couple of years ago and recently my wireless connection has been very temperamental. It will drop out two to three times a day and the only way I can reconnet is to reset my router. The wireless connection is not to blame as my phone and other devices stay connected. I believe the wireless module has been discontinued and there are no drivers available to update it.

 

Hence I tried to change the wireless module directly for the Intel dual band wireless-ac 7260, however after replacing the wireless module I get the error message: 

 

Wireless Module not supported

The system has deteted a Wireless modue Installed in the system is not supported. System halted. Please remove device and restart.

WLAN Module ID (702)

 
From looking through various forums and previous threads, I understand HP maintain a whitelist to prevent me changing the wireless card, however I would like to know which cards I can use? Can anyone recommend a card I could buy that would be supported?

Many thanks
 
 
Category:
3 REPLIES 3

‎10-30-2022 06:58 AM

HP Recommended

Hi:

 

When a notebook has a BIOS whitelist, normally the only card that will work is the one that was installed.

 

The only suggestion I can offer would be to try one of the other two cards listed in chapter 3 of your notebook's service manual.

 

c03955793.pdf (hp.com)

 

You must buy the card with that HP part number on it, or it will not work.

 

If I was going to try one of the other two cards listed, this would be the one I would go with first:

 

Atheros 9485GN 802.11b/g/n 1×1 Wi-Fi and 3012 Bluetooth 4.0 Combo Adapter 655795-005

 

At least the Atheros card has W10 Wi-Fi and Bluetooth drivers.

 

The Broadcom card does not have W10 Wi-Fi drivers but has W10 Bluetooth drivers.

 

However, from my understanding W10 may install a driver for the Broadcom card.

 

Search on eBay by the HP part number, not the model of the Wi-Fi card.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-31-2022 03:45 AM

HP Recommended

Many thanks, I will try and find an Atheros card and report back!

Was this reply helpful? Yes No

‎10-31-2022 06:38 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.