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Bekereja25
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Message 1 of 4
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Request Timed Out

HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)
Microsoft Windows 10 (64-bit)

Hello,

 

Ever since I bought my new HP Laptop I have had WIFI connectivity issues (using mobile internet). I get lag spikes every minute or so, so I looked it up and started by pinging some of the common websites and I usually have around 3 (request timed out) packet loss with a large spike per 100. I tried everything I could possibly find on the internet, reinstalling drivers, flushing DNS, turning off Firewall, even downloading programs to switch off power managment options manually because my laptot DOES NOT have the power managment tab when checking properties for drivers. It is extremely frustrating and it is not my ISP, because I tried with my old laptop and it works fine. I also went to a local PC mechanic and he couldn`t tell the issue. 

 

There was a brief period when everything suddendly was fine, but couple of days ago it started to lag again. I have troubleshooted everything, I have all the latest drivers, I even reseted the BIOS settings to default.

 

On top of it, when I went to the company I was provided for warranty, they don`t work with HP laptops anymore.

 

I genuinely don`t know what to do anymore, seems that I have tried everything. Other than the connectivity issue, I like this laptop, but if there is no fix for this, I`ll have to return it.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Bekereja25

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

To get the answer to this question, cellular data connections are set as metered by default. The broadcast setting on your mobile phone has an effect on your connection and speed. I understand you already tried uninstalling & reinstalling the same, but try the steps as mentioned below:

  • Go to device manager – Select uninstall on the “Network adapter” Wireless drivers.
  • But in the uninstall confirmation window, click the box which says “Delete the driver software.
  • Once the uninstall process is completed, Restart the computer again and check.

Other things to try

  1. Move the computer and mobile phone closer to each other. 

  2. Move the computer or mobile phone to a location where there are fewer solid objects between the phone and the computer.

    Solid objects, such as walls, metal furniture, and electrical appliances, might decrease the range or block connections.

  3. If possible, remove metal objects that are between the router and computer or nearby.

  4. Limit the number of devices that use the network at the same time, especially when streaming videos from the internet.

  5. If you find that the wireless connection is still weak or has trouble connecting after changing the wireless environment, consider switching to fixed broadband connection to have stronger internet connection.  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Bekereja25
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It did not help.

 

As for the other reccomendations, I literally have my phone next to my Laptop as I`m using it to charge it.

 

I do have a paid VPN and Antivirus programms, I usually accept the changes recommended by both, could there be an issue?

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Echo_Lake
HP Support Agent
HP Support Agent
29,697 29,627 1,424 1,489
Message 4 of 4
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@Bekereja25

Thank you for posting back.
 

I appreciate your efforts! If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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